Terms & Conditions

Last updated: 1 October 2026

These Terms & Conditions apply to purchases from Slice Magic Bakery. Please read them carefully before placing an order.

1. Definitions

For these Terms & Conditions:

Seller / We / Us / Our: Slice Magic Bakery.

Customer: any person or business placing an order with Slice Magic Bakery.

Consumer: a natural person purchasing mainly for personal purposes and not in the course of a business or profession.

Business Customer: a company, organisation, café, office, event organiser, caterer or other professional customer purchasing for business purposes.

Products: food, bakery products, desserts, Cookie Tins, Blondie & Brownie Bites, sauces, gift products and any other products offered by Slice Magic Bakery.

Carrier: PostNL, DHL, DPD or any other postal, delivery or logistics provider used by Slice Magic Bakery.

Dispatch Date: the date on which an order is scheduled to be handed over to the Carrier.

Delivery Date: the date on which the Carrier actually delivers the parcel to the Customer or another person authorised to receive it.

2. Seller Information

Slice Magic Bakery

KVK number: 94232911
VAT number: NL002495784B16

Email: info@slicemagicbakery.nl

3. Applicability

These Terms & Conditions apply to all offers, orders, purchases, payments, deliveries and agreements between Slice Magic Bakery and the Customer.

The Customer must be given the opportunity to read and save these Terms before completing an online purchase.

By placing an order, the Customer confirms acceptance of these Terms.

Mandatory consumer rights under Dutch and applicable European law always remain applicable. If any provision of these Terms conflicts with mandatory law, the mandatory legal rule takes priority and the remaining provisions remain in force.

4. Products and Handmade Nature

Our bakery products are handmade and produced in small batches.

Natural and minor differences may therefore occur in:

• shape;

• size;

• colour;

• decoration;

• chocolate distribution;

• filling distribution;

• texture;

• topping placement; and

• general handmade appearance.

Such minor differences do not by themselves mean that a Product is defective.

Product photographs are intended to give an accurate representation of the Product but presentation, lighting, screens and the handmade nature of the Products may cause minor visual differences.

The essential characteristics of each Product are described on the relevant product page.

5. Ingredients, Allergens and Food Safety

Our Products may contain or come into contact with allergens, including but not limited to:

• gluten;

• milk;

• eggs;

• peanuts;

• tree nuts;

• soy;

• sesame; and

• other allergens stated with the Product.

Customers must review the ingredient and allergen information made available before ordering.

Although we work carefully, products made in the same production environment may come into contact with other allergens. We cannot guarantee a completely trace-free environment unless we expressly state otherwise for a specific Product.

Customers with severe allergies should contact us before ordering if they require clarification.

Nothing in this section removes our legal obligations concerning food safety or allergen information.

6. Orders and Order Confirmation

An order is placed when the Customer completes checkout and payment is successfully received.

An automated order confirmation does not prevent us from cancelling an order where there is a legitimate reason to do so.

We may refuse, hold for verification or cancel an order before dispatch if, for example:

• a Product is unavailable;

• required information is missing;

• incorrect information was supplied;

• the requested delivery is impossible;

• there is an obvious pricing, stock or technical error;

• payment cannot be verified;

• we reasonably suspect fraud, misuse or abuse;

• the order breaches purchase restrictions displayed on the website; or

• circumstances outside our reasonable control make fulfilment impossible.

If we cancel a paid order before dispatch and the Customer is entitled to repayment, the relevant amount will be refunded to the original payment method.

7. Customer Responsibility for Order Details

Before completing payment, the Customer is responsible for checking the order carefully, including:

• the selected Product;

• flavour;

• quantity;

• options and add-ons;

• personalised information, where applicable;

• delivery address;

• house number and additions;

• postcode;

• recipient name;

• telephone number;

• email address; and

• any date selected during checkout.

If we supply exactly the Product, flavour, quantity or option selected by the Customer, this will not be considered an incorrect Product merely because the Customer selected the wrong option.

Customers should contact us immediately after discovering an order-entry mistake.

We will try to help where reasonably possible, but changes cannot be guaranteed once production or dispatch preparation has started.

8. Prices and Payment

Consumer prices shown on our website include VAT where required unless clearly stated otherwise.

Delivery charges and other applicable costs are shown before the Customer completes the order.

Orders must be paid using one of the payment methods available at checkout.

We are not required to produce, reserve or dispatch an order for which payment has not been successfully received.

Obvious pricing or technical errors do not oblige us to supply a Product at an obviously incorrect price. Where possible, we will inform the Customer and offer the choice to continue at the correct price or cancel the affected order.

9. Changes and Cancellations

Our Products are often fresh, handmade and prepared according to planned production schedules.

Customers who wish to change or cancel an order should contact:

info@slicemagicbakery.nl

as soon as possible.

We may accept a requested change or cancellation if production and fulfilment have not yet progressed too far.

We cannot guarantee changes or voluntary cancellations once ingredients, production capacity, preparation, packing or dispatch have already been committed to the order.

This section does not restrict any cancellation, withdrawal or other remedy that a Consumer is entitled to under mandatory law.

10. Dispatch and Delivery

We currently deliver using PostNL or another Carrier selected by Slice Magic Bakery.

Where a date at checkout is expressly described as a Dispatch Date, that date is the date on which we intend to hand the parcel to the Carrier. It is not a guaranteed Delivery Date.

Estimated delivery times provided by us or the Carrier are estimates unless we expressly confirm a guaranteed delivery date in writing.

Carrier delivery may be affected by circumstances including:

• sorting delays;

• transport disruptions;

• traffic;

• weather;

• strikes;

• public holidays;

• peak periods;

• operational problems;

• address problems; and

• other circumstances outside our immediate control.

We will take reasonable care to pack the order correctly and hand it to the Carrier in accordance with the agreed dispatch arrangements.

Mandatory consumer law concerning delivery remains applicable.

11. Important Dates, Birthdays, Weddings and Events

Customers ordering for a birthday, wedding, celebration, event or other time-sensitive occasion should allow sufficient time for delivery.

Unless Slice Magic Bakery expressly agrees in writing that delivery by a specific date is guaranteed, an estimated delivery date or Dispatch Date should not be treated as a guaranteed arrival date.

If the Customer clearly informs us before purchase that delivery by a particular date is essential, and we expressly accept the order on that basis, the Customer retains all rights provided by mandatory law.

12. Customer Absence and Failed Delivery

The Customer is responsible for reasonably cooperating with delivery.

If delivery fails because the Customer:

• is unavailable;

• refuses the parcel;

• fails to collect it from a collection point;

• fails to follow reasonable Carrier instructions;

• supplies incorrect or incomplete delivery details; or

• otherwise prevents successful delivery,

the Customer is not automatically entitled to a voluntary refund.

Because our Products may be fresh and perishable, Products returned after an unsuccessful delivery may no longer be suitable for resale or redelivery.

Where the failed delivery is attributable to the Customer, we may, to the extent permitted by law, require payment of reasonable additional shipping and/or replacement costs before resending freshly produced Products.

Mandatory consumer rights remain unaffected.

13. Address Changes, Redirects and Delivery Preferences

The Customer must provide a correct and complete delivery address.

If the Customer independently changes delivery arrangements after dispatch, including by:

• redirecting the parcel;

• choosing another delivery date;

• selecting another collection point;

• authorising delivery to another person;

• requesting delivery to a neighbour;

• requesting delivery to a designated location; or

• giving other instructions directly to the Carrier,

those instructions may affect how and when the parcel is delivered.

We may use the Customer's delivery instructions and Carrier records when investigating a later delivery dispute.

Nothing in this clause transfers shipping risk earlier than permitted by mandatory consumer law.

14. Shipping Risk, Lost Parcels and Disputed Delivery

For Consumer orders, responsibility for shipping and transfer of risk is determined by mandatory Dutch consumer law.

If a parcel appears lost, the Customer should contact Slice Magic Bakery rather than being required to resolve the matter directly with the Carrier.

We may then open an investigation with the Carrier.

For a disputed delivery, we may consider available evidence such as:

• Track & Trace information;

• delivery scans;

• signatures;

• GPS information where available;

• delivery photographs;

• collection-point records;

• Customer delivery instructions;

• correspondence;

• address information; and

• other relevant Carrier records.

A Carrier status showing “delivered” may form part of the evidence but does not remove statutory Consumer rights where the parcel was not legally delivered to the Customer or an authorised recipient.

15. Delays

A Carrier delay does not automatically mean that a Product is defective or that the Customer is automatically entitled to compensation.

However, if a parcel is lost, materially delayed, delivered outside an expressly agreed essential delivery period, or arrives in a condition that does not comply with the agreement because of the delay, we will assess the situation in accordance with applicable consumer law.

Where required by law, an appropriate remedy may include replacement, refund or another legally required solution.

16. Fraud, Misuse and Chargebacks

We reserve the right to take reasonable measures to protect Slice Magic Bakery and genuine Customers against fraud and misuse.

We may, where appropriate:

• verify order details;

• request additional information before dispatch;

• temporarily hold an order for verification;

• investigate repeated refund or non-delivery claims;

• provide relevant order, payment, correspondence and delivery evidence to payment providers in response to a chargeback;

• refuse future orders where there are objective and legitimate grounds to do so; and

• report suspected fraud to a payment provider, Carrier or competent authority where appropriate.

A Customer's legitimate statutory rights are not affected by this section.

A knowingly false claim, false non-delivery allegation or fraudulent chargeback may be contested using the evidence available to us.

Refunds are normally made to the original payment method unless another method is legally required or expressly agreed.

17. Freshness, Storage and Reheating

Our Products are food products and must be stored and handled appropriately.

The Customer must follow any storage, shelf-life, reheating and preparation instructions supplied:

• on the packaging;

• on an instruction card;

• on the Product page; or

• otherwise with the order.

Product quality and food safety can be negatively affected if a Product is:

• left outside for an excessive period;

• exposed to excessive heat;

• exposed to direct sunlight;

• exposed to moisture;

• stored incorrectly;

• refrigerated or frozen contrary to instructions; or

• reheated incorrectly.

After successful delivery, Slice Magic Bakery is not responsible for deterioration caused by improper handling or storage by the Customer or recipient.

Metal tins must never be placed in a microwave.

Any oven or air-fryer reheating instructions must be followed carefully, including instructions to remove lids, packaging or other items where stated.

18. Right of Withdrawal and Returns

Many of the Products sold by Slice Magic Bakery are fresh or perishable food products that can deteriorate or expire quickly.

For Products falling within the statutory exception for goods that deteriorate or expire rapidly, the statutory 14-day right of withdrawal does not apply.

A Customer therefore cannot return such fresh or perishable food Products simply because they:

• changed their mind;

• ordered too much;

• selected the wrong flavour;

• no longer require the Product; or

• dislike a Product despite it being supplied correctly and being of the agreed quality.

Customers should not return food Products without contacting us first.

This exclusion does not affect the Customer's legal rights where a Product is defective, incorrect, unsafe, damaged or otherwise does not conform to the agreement.

If we sell a Product for which the statutory right of withdrawal does apply, the Consumer retains that right and may use the legally required method for exercising it, including any online withdrawal function that we are legally required to provide.

19. Damaged, Incorrect or Quality-Related Products

If an order arrives visibly damaged, contains the wrong Product, is incomplete or appears to have a genuine quality issue, the Customer should contact us as soon as reasonably possible.

Because our Products are fresh and perishable, we request that visible delivery damage, incorrect items and freshness concerns are reported preferably within 24 hours of delivery.

The Customer should provide, where reasonably possible:

• the order number;

• a description of the issue;

• photographs of the affected Product;

• photographs of the inside and outside packaging;

• photographs of the shipping label where relevant; and

• any other information reasonably required to investigate the issue.

A later report does not automatically remove statutory Consumer rights, but delay may make it more difficult to establish when or how a freshness or damage issue occurred.

Customers should keep the affected Product and packaging until we confirm whether they may be discarded where doing so is reasonably possible and safe.

20. Refunds, Replacements and Remedies

If a complaint is valid, the appropriate remedy depends on the circumstances and applicable law.

This may include:

• replacement;

• reshipment;

• repair where relevant;

• partial refund;

• full refund; or

• another appropriate legal remedy.

We do not promise that the Customer may freely choose any remedy where the law gives us the right to provide another appropriate solution first.

Refunds will normally be processed using the original payment method.

A goodwill refund, discount, voucher or replacement offered in one case does not create an obligation to provide the same remedy in future cases.

21. Missing Items and Partial Orders

If an item appears to be missing from an order, the Customer should contact us as soon as possible.

We may request photographs of:

• the parcel as received;

• all Products inside the parcel;

• the shipping box;

• packaging materials; and

• the shipping label.

This allows us to compare the claim with packing, weight, fulfilment and Carrier information.

If an item was genuinely omitted, we will provide an appropriate remedy in accordance with applicable law.

22. Promotions, Discounts and Purchase Limits

Promotional codes, bundle prices, free items and discounts are subject to the conditions stated with the relevant promotion.

Unless stated otherwise:

• promotions cannot be exchanged for cash;

• expired promotions cannot be used;

• only one discount may be used per order where the checkout system limits combinations; and

• purchase limits shown for a Product or promotion apply per Customer, household, order or promotion as reasonably indicated.

We may cancel orders designed to circumvent clearly communicated purchase limits or exploit an obvious technical or pricing error.

This does not affect mandatory Consumer rights.

23. Gift Cards and Non-Perishable Products

Gift cards and any non-perishable Products may be subject to additional terms displayed on their relevant Product pages.

The statutory rules applicable to fresh and perishable foods do not automatically apply to non-perishable Products.

Where mandatory law grants a Consumer a right of withdrawal, refund or other protection for such a Product, those statutory rights remain applicable.

24. Business Orders

For Business Customers, professional orders, corporate orders, cafés, events, offices, catering customers and resale arrangements, separate written agreements may apply.

Unless otherwise agreed in writing, Business Customers are responsible for:

• checking quantities;

• checking the Products on receipt;

• appropriate storage;

• maintaining food safety after delivery;

• following shelf-life instructions;

• serving conditions;

• providing legally required allergen information to their own customers where applicable; and

• ensuring Products are suitable for their intended professional use.

Different rules may apply to Business Customers where consumer protection legislation does not apply.

25. Liability

Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by mandatory law.

Subject to mandatory law, Slice Magic Bakery is not responsible for loss or damage caused by circumstances attributable to the Customer or recipient, including:

• incorrect storage after delivery;

• misuse of the Product;

• failure to follow reheating or safety instructions;

• placing metal packaging in a microwave;

• incorrect or incomplete information supplied by the Customer;

• Customer-authorised changes to delivery;

• failure to collect a parcel;

• refusal of delivery;

• failure to reasonably cooperate with delivery; or

• use of a Product contrary to the instructions supplied.

To the extent permitted by law, we are not liable for indirect or consequential losses such as lost profits, missed business opportunities or other remote commercial losses.

Nothing in these Terms limits liability for intentional misconduct, gross negligence, legally applicable product liability, or any other liability that cannot legally be excluded or limited.

26. Force Majeure

We are not liable for a failure or delay to the extent caused by circumstances outside our reasonable control, subject always to mandatory Consumer law.

Such circumstances may include:

• extreme weather;

• major transport disruption;

• strikes;

• government measures;

• power failures;

• serious technical failures;

• fire;

• flooding;

• illness or emergency affecting production;

• supply-chain interruptions;

• Carrier disruption; or

• other comparable circumstances outside our reasonable control.

We will take reasonable steps to reduce the effect of such circumstances.

Where fulfilment becomes impossible and the law requires cancellation and repayment, the relevant amount will be refunded.

27. Complaints

Complaints may be submitted to:

info@slicemagicbakery.nl

Please include sufficient information for us to identify the order and investigate the complaint.

We aim to respond to complaints within 14 days. If more time is reasonably required to investigate a Carrier or payment dispute, we may inform the Customer that the investigation is continuing.

28. Privacy

Personal information is processed for purposes including:

• order processing;

• payment;

• fraud prevention;

• delivery;

• Customer service;

• complaint handling; and

• compliance with legal obligations.

Further information about the processing of personal data is available in our Privacy Policy.

29. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version made available to the Customer at the time the relevant order is placed applies to that order, unless a later change is required by law.

30. Severability

If any provision of these Terms is invalid, unenforceable or contrary to mandatory law, that provision will apply only to the extent legally permitted.

The remaining provisions continue to apply.

31. Governing Law and Disputes

These Terms and agreements with Slice Magic Bakery are governed by Dutch law.

For Consumers, this choice of law does not remove any mandatory protection available under applicable Consumer law.

Any dispute will be submitted to the court having jurisdiction under applicable law.

32. Language

These Terms may be made available in Dutch and English.

If there is a difference in interpretation between the versions, the Dutch version will be used as the primary version to the extent permitted by applicable mandatory law.