Last updated: 4 May 2026

1. Definitions

In these Terms and Conditions, the following definitions apply:

Seller / Entrepreneur: Slice Magic Bakery, also referred to as “we”, “us” or “our”.

Customer: Any person or business placing an order through our website.

Consumer: A natural person purchasing products for personal use.

Business Customer: A company, organisation, café, office, event organiser, catering company or other professional customer purchasing products for business use.

Products: Handmade desserts, dessert boxes, bites, cookies, Roll & Dip products and other food products sold by Slice Magic Bakery.

Dispatch Date: The date selected by the customer on which we hand over the parcel to PostNL or another delivery partner chosen by us.

Delivery Date: The date on which the parcel is delivered by the carrier.

2. Identity of the Seller

Slice Magic Bakery
KVK number: 94232911
VAT number: NL002495784B16

Email:
info@slicemagicbakery.nl

3. Applicability

These Terms and Conditions apply to all offers, orders, payments, deliveries and agreements between Slice Magic Bakery and the customer.

By placing an order through our website, the customer confirms that they have read and accepted these Terms and Conditions.

If any part of these Terms and Conditions is invalid under mandatory Dutch law, the remaining provisions remain valid.

4. Products

Our products are handmade in small batches. Because of this, slight differences in size, colour, decoration, shape or appearance may occur.

Product photos on the website are for presentation purposes. The actual product may differ slightly from the photos, but we always aim to deliver the same quality and product type as ordered.

All products are food products and may contain allergens. Allergen information is provided on the product page, packaging or upon request. Customers are responsible for checking allergen information before placing an order.

5. Orders

An order is only confirmed after successful payment.

We reserve the right to refuse or cancel an order if:

• the product is unavailable;
• incorrect or incomplete information was provided by the customer;
• delivery is not possible;
• there is a pricing, stock or technical error on the website;
• we suspect misuse, fraud or unreasonable behaviour.

If we cancel an order before dispatch, the customer will receive a refund.

6. Payment

All orders must be paid in full at checkout.

We accept the payment methods shown on our website, including iDEAL and credit card where available.

Orders are not produced, reserved or dispatched before payment has been received.

7. Dispatch and Delivery

Slice Magic Bakery ships orders within the Netherlands using PostNL or another delivery partner chosen by us.

The customer selects a dispatch date, not a guaranteed delivery date.

On the selected dispatch date, we hand over the parcel to PostNL. PostNL usually delivers within 1–2 business days, but delivery times are not guaranteed and may be affected by carrier delays, public holidays, weather conditions, strikes, high-volume periods or other circumstances outside our direct control.

We do our best to pack products carefully and dispatch them on time. However, we cannot guarantee that PostNL will deliver on a specific day or at a specific time.

The customer is responsible for providing a complete and correct delivery address, email address and phone number.

Slice Magic Bakery is not responsible for failed or delayed delivery caused by incorrect or incomplete customer information.

If a parcel cannot be delivered because the customer was not available, did not collect the parcel from a pickup point, refused delivery, or provided incorrect information, the order is not automatically eligible for a refund.

8. Shipping Risk

For consumer orders, Slice Magic Bakery remains responsible for delivery in accordance with mandatory Dutch consumer law.

If a parcel is lost during shipping, the customer must contact us. We will start an investigation with PostNL and look for a suitable solution in accordance with Dutch law.

If PostNL confirms that a parcel has been delivered to the address provided by the customer, the order is considered delivered unless there is clear evidence to the contrary.

If the customer provided an incorrect or incomplete address, Slice Magic Bakery is not responsible for incorrect delivery caused by that error.

For business customers, delivery and risk may be assessed differently, unless mandatory law states otherwise.

9. Freshness and Storage

Our products are food products and must be handled properly after delivery.

The customer is responsible for following the storage instructions provided on the packaging, product page or delivery information.

Products must be stored as instructed. Shelf life may be affected if products are left outside, exposed to heat, sunlight, moisture, or not stored correctly after delivery.

Slice Magic Bakery is not responsible for quality loss caused by incorrect storage after delivery.

10. Right of Withdrawal

The legal right of withdrawal does not apply to our food products, because they are perishable and/or have a limited shelf life.

This means that orders cannot be returned or cancelled after dispatch simply because the customer changed their mind.

For personalised, made-to-order, fresh, perishable or sealed food products, all sales are final once the order has been processed, prepared or dispatched.

This does not affect the customer’s legal rights if a product is faulty, damaged, lost or not delivered correctly.

11. Cancellations and Changes

Because our products are handmade and planned in advance, cancellations or changes are only possible if production or dispatch preparation has not yet started.

Requests to change or cancel an order must be sent by email as soon as possible to:

info@slicemagicbakery.nl

We cannot guarantee that changes can be made after an order has been placed.

Once an order has been prepared, packed, produced or dispatched, cancellation is no longer possible.

12. Damaged or Incorrect Products

If a product arrives damaged, incorrect or with a clear quality issue, the customer must contact us within 24 hours of delivery.

The complaint must include:

• order number;
• clear photos of the product;
• clear photos of the packaging;
• description of the issue.

Without photos or timely notification, we may not be able to assess the complaint properly.

If the complaint is valid, we may offer a replacement, partial refund, full refund or another suitable solution depending on the situation.

Minor differences in appearance, decoration, size, colour or handmade finish are not considered defects.

13. Late Delivery

Because the customer selects a dispatch date and not a guaranteed delivery date, a delay by PostNL does not automatically mean that Slice Magic Bakery has failed to fulfil the order.

However, if a parcel is seriously delayed, lost, or no longer suitable for consumption due to a shipping issue, the customer must contact us. We will assess the situation fairly and in accordance with Dutch law.

Slice Magic Bakery is not liable for indirect damage, emotional damage, missed celebrations, lost business opportunities, loss of profit or other consequential losses caused by carrier delay, unless mandatory law states otherwise.

14. Refused or Uncollected Parcels

If a parcel is refused, not accepted, not collected from a pickup point, or returned because of customer action or inaction, the customer is not automatically entitled to a refund.

Food products cannot normally be resold after failed delivery or return.

Any refund or replacement in such cases is at the discretion of Slice Magic Bakery, unless mandatory law states otherwise.

15. Allergens and Food Safety

Our products may contain or come into contact with allergens including, but not limited to:

• gluten;
• milk;
• eggs;
• nuts;
• peanuts;
• soy;
• sesame;
• other allergens.

Although we work carefully, we cannot guarantee that products are free from traces of allergens.

Customers with severe allergies should contact us before ordering. The customer remains responsible for deciding whether a product is suitable for them.

16. Business Orders

For business customers, cafés, offices, events, universities, catering companies and other professional clients, separate agreements may apply.

Unless agreed otherwise in writing, business orders are not cancellable after confirmation, production planning or dispatch preparation.

Business customers are responsible for checking product quantities, storage, serving conditions, shelf life, allergen communication and suitability for their own resale or service environment.

17. Complaints

Complaints must be sent to:

info@slicemagicbakery.nl

We aim to respond within 14 days.

A complaint does not suspend the customer’s payment obligation for business orders unless agreed otherwise in writing.

18. Liability

Slice Magic Bakery is not liable for damage caused by:

• incorrect storage by the customer;
• incorrect or incomplete address details;
• customer absence during delivery;
• failure to collect a parcel;
• refusal of delivery;
• allergies not checked or communicated before ordering;
• delays caused by PostNL or third parties, except where mandatory law provides otherwise;
• force majeure events.

Our liability is limited to the value of the order, unless mandatory law states otherwise.

19. Force Majeure

Slice Magic Bakery is not liable for failure or delay caused by circumstances outside our reasonable control, including but not limited to carrier delays, strikes, traffic disruptions, extreme weather, illness, supply issues, technical problems, government measures, power outages or other force majeure events.

In such cases, we may delay, adjust or cancel the order. If cancellation is necessary before dispatch, the customer will receive a refund.

20. Privacy

We only use customer information to process orders, payments, delivery, customer service and legal obligations.

Personal data is handled in accordance with applicable privacy laws.

For more information, please see our Privacy Policy.

21. Changes to These Terms

Slice Magic Bakery may update these Terms and Conditions from time to time.

The version available on the website at the time of ordering applies to that order.

22. Governing Law

These Terms and Conditions are governed by Dutch law.

Disputes will be submitted to the competent court in the Netherlands, unless mandatory law provides otherwise.